RenuuAI – Terms of Service

Effective Date: August 27, 2025

Thank you for using RenuuAI!

These Terms of Service (“Terms”) apply to your use of the RenuuAI application and RenuuAI’s other services for individuals, along with any associated software applications and websites (all together, “Services”). These Terms form an agreement between you and RenuuAI. By using our Services, you agree to these Terms.

Our Privacy Policy explains how we collect and use personal information. Although it does not form part of these Terms, it is an important document that you should read.

Who We Are

RenuuAI is an AI-based service dedicated to providing individuals with private, judgment-free support as they navigate affairs, infidelity, and relationship betrayal. Our mission is to ensure that all people feel supported in times of difficulty caused by infidelity, regardless of their role – betrayed or unfaithful.

Registration and Access

Minimum Age

You must be at least 18 years old to use the Services. We do not allow minors under 18 to create accounts or use RenuuAI.

Location Restrictions

Due to compliance requirements, RenuuAI is not available to users located in New York, New Jersey, California, Nevada, Washington, or Illinois. We verify your approximate location at sign-up from your IP address. If your state is restricted, you will not be able to create an account.

Registration

You must provide accurate and complete information when you register for an account. You may not share your account credentials or make your account available to anyone else, and you are responsible for all activities that occur under your account. If you create an account or use the Services on behalf of another person or entity, you must have the authority to accept these Terms on their behalf.

Using Our Services

What You Can Do

Subject to compliance with these Terms, you may access and use our Services. You must comply with all applicable laws as well as any documentation, guidelines, or policies we make available to you.

What You Cannot Do

You may not use our Services for any illegal, harmful, or abusive activity. The following are strictly prohibited:

  • Harassment, threats, stalking, doxxing, or invasion of privacy; incitement of violence; hate or discriminatory content.

  • Sexual exploitation or abuse content; child sexual abuse material (CSAM) or grooming; any solicitation of minors.

  • Self‑harm encouragement or instructions; content that facilitates suicide or serious injury.

  • Collecting, processing, or disclosing others’ personal data without lawful basis; scraping or harvesting our Services; creating accounts by automated means.

  • Using Output to make decisions that have legal or material impacts on others (e.g., employment, credit, housing, healthcare).

  • Reverse engineering, circumventing security, interfering with or overloading the Services.

  • Infringing intellectual‑property rights or violating applicable export, sanctions, or other laws.

  • Using Output to make or influence legal decisions affecting others.

We may filter, limit, or remove Content and suspend or terminate access that violates this policy or poses safety risk.

Software

Our Services may allow you to download software, such as mobile applications, which may update automatically to ensure you are using the latest version.

Third-Party Services

Our Services may include third-party software or processing services (“Third-Party Services”), and some outputs may come from those services (“Third-Party Output”). Third-Party Services and Third-Party Output are subject to their own terms, and we are not responsible for them. This does not limit our obligations under our Privacy Policy with respect to service providers processing personal information on our behalf.

Feedback

We appreciate your feedback, and you agree that we may use it without restriction or compensation to you.

Content

Your Content

You may provide input to the Services (“Input”) and receive output from the Services (“Output”). Input and Output are collectively “Content.” You are responsible for Content, including ensuring it does not violate any law or these Terms. You represent that you have rights and permissions to provide Input to our Services.

Ownership of Content

As between you and RenuuAI, and to the extent permitted by law, you (a) retain ownership rights in Input and (b) own the Output. We assign to you any rights we may have in Output.

Similarity of Content

Because of the nature of AI, Output may not be unique, and other users may receive similar Output. Your rights to Output do not extend to Output provided to other users.

Our Use of Content; License

You grant RenuuAI a worldwide, non-exclusive, royalty-free license to host, store, reproduce, and process your Content solely to provide, maintain, secure, and troubleshoot the Services; to comply with law; and to enforce these Terms. We may also use aggregated or de-identified information to develop and improve the Services. This license is sublicensable to our service providers for these limited purposes. If we later introduce backups, this license will continue for legal holds and backup integrity for a commercially reasonable period after deletion.

Accuracy

Artificial intelligence is probabilistic and may generate incomplete, incorrect, or offensive Output. By using the Services, you agree:

  • Output may not always be accurate. You should not rely on Output as factual or as a substitute for therapy or professional or medical/mental-health advice.

  • You must evaluate Output for accuracy and appropriateness for your use before acting on it.

  • You must not use Output relating to a person in any way that could have legal or material impact on that person (e.g., medical, employment, credit, housing decisions).

  • Output does not represent RenuuAI’s views. References to third-party products or services do not mean endorsement.

  • No Emergency Monitoring; No SLA

  • The Services are not monitored for emergencies and are not intended for crisis response. If you are in crisis or believe you may harm yourself or others, call 911 or 988 (U.S.) and do not rely on the Services. We provide no service‑level commitments and may update, pause, or discontinue features at any time.

Our IP Rights

We own all rights, title, and interest in and to the Services. You may only use our name and logo as necessary to comply with these Terms.

Termination and Suspension

You are free to stop using our Services at any time. We reserve the right to suspend or terminate your access to our Services or delete your account if we determine:

  • You breached these Terms.

  • We must do so to comply with law.

  • Your use could cause risk or harm to RenuuAI, our users, or others.

We may also terminate accounts inactive for more than a year.

If you believe your account was terminated in error, you may appeal by contacting [email protected].

Discontinuation of Services

We may decide to discontinue our Services. If so, we will give advance notice. Since RenuuAI is free during beta, no refunds apply.

Disclaimer of Warranties

OUR SERVICES ARE PROVIDED “AS IS.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE MAKE NO WARRANTIES (EXPRESS, IMPLIED, STATUTORY OR OTHERWISE), INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND RELIABILITY.

OUTPUTS FROM OUR SERVICES MAY BE INACCURATE, INCOMPLETE, OR OFFENSIVE. YOU ACCEPT AND AGREE THAT USE OF OUTPUT IS AT YOUR OWN RISK AND IS NOT A SUBSTITUTE FOR THERAPY OR PROFESSIONAL OR MEDICAL/MENTAL-HEALTH ADVICE.

Non-Medical / No Emergency Monitoring

 

THE SERVICES ARE NOT MEDICAL OR MENTAL HEALTH ADVICE. RENUUAI IS NOT A THERAPY OR HEALTH SERVICE OR HEALTHCARE PROVIDER, AND NO DOCTOR-PATIENT, THERAPIST-CLIENT, OR ATTORNEY-CLIENT RELATIONSHIP IS CREATED. THE SERVICES ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY CONDITION AND ARE FOR INFORMATIONAL AND SUPPORT PURPOSES ONLY.

 

YOU SHOULD SEEK PROFESSIONAL HELP FOR HEALTH OR MENTAL-HEALTH CONCERNS. IF YOU ARE IN CRISIS, CALL 911 OR YOUR LOCAL EMERGENCY NUMBER. IN THE U.S., DIAL 988 (SUICIDE & CRISIS LIFELINE).

 

THE SERVICES ARE NOT MONITORED FOR EMERGENCIES, AND WE CANNOT CONTACT OR DISPATCH EMERGENCY SERVICES; MESSAGES MAY NOT BE REVIEWED IN REAL TIME.

 

Limitation of Liability

NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, AND TO THE FULLEST EXTENT PERMITTED BY LAW, RENUUAI AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, REGARDLESS OF LEGAL THEORY AND WHETHER OR NOT RENUUAI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL RENUUAI’S AGGREGATE LIABILITY EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO RENUUAI FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY; OR (B) $100.

NOTHING IN THIS SECTION LIMITS LIABILITY FOR GROSS NEGLIGENCE, INTENTIONAL MISCONDUCT, OR WHERE OTHERWISE NOT PERMITTED BY LAW. THIS SECTION SURVIVES TERMINATION.

 

Indemnity

If you are a business or organization, to the extent permitted by law, you will indemnify and hold harmless us, our affiliates, and our personnel, from and against any costs, losses, liabilities, and expenses (including attorneys’ fees) from third party claims arising out of or relating to your use of the Services and Content or any violation of these Terms.

Dispute Resolution

YOU AND RENUUAI AGREE TO THE FOLLOWING MANDATORY ARBITRATION AND CLASS ACTION WAIVER PROVISIONS:

Mandatory Arbitration

You and RenuuAI agree to resolve any claims arising out of or relating to these Terms or our Services, regardless of when the claim arose, even if it was before these Terms existed (a “Dispute”), through final and binding arbitration.

Informal Dispute Resolution

We would like to understand and try to address your concerns prior to formal legal action. Before either of us files a claim against the other, we both agree to try to resolve the Dispute informally. You agree to do so by sending us notice to [email protected]. We will do so by sending you notice to the email address associated with your account. If we are unable to resolve a Dispute within 90 days, either of us has the right to initiate arbitration.

Arbitration Forum

If we are unable to resolve the Dispute, either of us may commence arbitration with National Arbitration and Mediation (“NAM”) under its Comprehensive Dispute Resolution Rules and Procedures and/or Supplemental Rules for Mass Arbitration Filings, as applicable. RenuuAI will not seek attorneys’ fees and costs in arbitration unless the arbitrator determines that your claim is frivolous. The activities described in these Terms involve interstate commerce and the Federal Arbitration Act will govern the interpretation and enforcement of these arbitration terms and any arbitration.

Arbitration Procedures

The arbitration will be conducted by videoconference if possible, but if the arbitrator determines a hearing should be conducted in person, the location will be mutually agreed upon, in the county where you reside, or as determined by the arbitrator, unless the batch arbitration process applies. The arbitration will be conducted by a sole arbitrator. The arbitrator will be either a retired judge or an attorney licensed to practice law in the state of Colorado. The arbitrator will have exclusive authority to resolve any Dispute, except the state or federal courts of Colorado have the authority to determine any Dispute about enforceability, validity of the class action waiver, or requests for public injunctive relief, as set out below. Any settlement offer amounts will not be disclosed to the arbitrator by either party until after the arbitrator determines the final award, if any. The arbitrator has the authority to grant motions dispositive of all or part of any Dispute.

Arbitration Opt‑Out

You may opt out of mandatory arbitration by emailing [email protected] within 30 days of first accepting these Terms. If you opt out, disputes will be resolved exclusively in the state or federal courts located in Denver County, Colorado, and you consent to their personal jurisdiction and venue.

Exceptions

This section does not require informal dispute resolution or arbitration of the following claims: (i) individual claims brought in small claims court; and (ii) injunctive or other equitable relief to stop unauthorized use or abuse of the Services or intellectual property infringement or misappropriation.

Class and Jury Trial Waivers

You and RenuuAI agree that Disputes must be brought on an individual basis only, and may not be brought as a plaintiff or class member in any purported class, consolidated, or representative proceeding. Class arbitrations, class actions, and representative actions are prohibited. Only individual relief is available. The parties agree to sever and litigate in court any request for public injunctive relief after completing arbitration for the underlying claim and all other claims. This does not prevent either party from participating in a class-wide settlement. You and RenuuAI knowingly and irrevocably waive any right to trial by jury in any action, proceeding, or counterclaim.

Batch Arbitration

If 25 or more claimants represented by the same or similar counsel file demands for arbitration raising substantially similar Disputes within 90 days of each other, then you and RenuuAI agree that NAM will administer them in batches of up to 50 claimants each (“Batch”), unless there are fewer than 50 claimants in total or after batching, which will comprise a single Batch. NAM will administer each Batch as a single consolidated arbitration with one arbitrator, one set of arbitration fees, and one hearing held by videoconference or in a location decided by the arbitrator for each Batch. If any part of this section is found to be invalid or unenforceable as to a particular claimant or Batch, it will be severed and arbitrated in individual proceedings.

Severability

If any part of these arbitration terms is found to be illegal or unenforceable, the remainder will remain in effect, except that if a finding of partial illegality or unenforceability would allow class arbitration, class action, or representative action, this entire dispute resolution section will be unenforceable in its entirety.

DMCA Notice and Takedown

 

We respect intellectual‑property rights. If you believe Content infringes your copyright, please send a notice to [email protected] with: (1) your contact info; (2) identification of the copyrighted work; (3) identification of the infringing material and its location; (4) a statement of good‑faith belief that the use is not authorized; (5) a statement, under penalty of perjury, that the information is accurate and you are the copyright owner or authorized to act; and (6) your physical or electronic signature. We may remove or disable access to alleged infringing material and will, in appropriate circumstances, terminate repeat infringers.

 

General Terms

  • Assignment. You may not assign or transfer any rights or obligations under these Terms and any attempt to do so will be void. We may assign our rights or obligations under these Terms to any affiliate, subsidiary, or successor in interest of any business associated with our Services.

  • Changes to these Terms or our Services. We are continuously working to develop and improve our Services. We may update these Terms or our Services accordingly from time to time. For example, we may make changes to these Terms or the Services due to:

    • Changes to the law or regulatory requirements.

    • Security or safety reasons.

    • Circumstances beyond our reasonable control.

    • Changes we make in the usual course of developing our Services.

    • To adapt to new technologies.

  • We will give you at least 30 days advance notice of changes to these Terms that materially adversely impact you either via email or an in-product notification. All other changes will be effective as soon as we post them to our website. If you do not agree to the changes, you must stop using our Services.

  • Governing Law; Venue. These Terms are governed by the laws of the State of Colorado, without regard to conflict‑of‑laws rules. Except for claims that must be arbitrated, the exclusive jurisdiction and venue for disputes will be the state and federal courts located in Denver County, Colorado.

  • Delay in enforcing these Terms. Our failure to enforce a provision is not a waiver of our right to do so later. Except as provided in the dispute resolution section above, if any portion of these Terms is determined to be invalid or unenforceable, that portion will be enforced to the maximum extent permissible and it will not affect the enforceability of any other terms.

  • Trade controls. You must comply with all applicable trade laws, including sanctions and export control laws. Our Services may not be used in or for the benefit of, or exported or re-exported to (a) any U.S. embargoed country or territory or (b) any individual or entity with whom dealings are prohibited or restricted under applicable trade laws. Our Services may not be used for any end use prohibited by applicable trade laws, and your Input may not include material or information that requires a government license for release or export.

  • Entire agreement. These Terms contain the entire agreement between you and RenuuAI regarding the Services and, other than any Service-specific terms, supersede any prior or contemporaneous agreements between you and RenuuAI.