RenuuAI Privacy Policy

Effective Date: August 27, 2025

This Privacy Policy describes how RenuuAI (“RenuuAI,” “we,” “our,” or “us”) collects, uses, discloses, and protects information about you when you use our websites, applications, and related services (collectively, the Services).

We designed RenuuAI to prioritize privacy and anonymity. This policy aims to be clear about what we do—and don’t do—with your data.

1) Who We Are & Scope

• Controller: RenuuAI (U.S.-based).
  
  
• Contact: [email protected]
  
  
• Territory: We make the Services available in the United States only. All data is processed and stored in the United States. Certain state restrictions apply (see Location Controls below).
  
  
• Age: You must be 18 or older to use the Services.
  
  

This policy applies to information we process about you when you access or use the Services or interact with us (e.g., by email).

2) Information We Collect

We collect the categories of information below. We do not collect phone numbers or payment card details at this time.

A. Information You Provide

• Account Information: Email address (required). Optional nickname you choose to be addressed by in chats. Today, the nickname is stored in an encrypted profile field that is not intended to be admin‑readable and is not currently editable.
  
  
• Chat Content (User Content): Prompts and messages you send to and receive from the AI (which may include relationship details relevant to infidelity recovery—e.g., what happened, timeline/duration, whether an affair was emotional and/or physical, and the people involved).
  
  
• Communications: Content of messages you send us (e.g., support emails) and associated contact details.
  
  
• Other Submissions: Feedback, account deletion requests, and any other information you choose to provide.
  
  

B. Information Collected Automatically

• Approximate Location (State & Country): Derived at sign‑up from your IP address to enforce state‑specific restrictions. We do not collect precise GPS location.
  
  
• Service Logs: Dates/times of sign‑up, sign‑in, and chat session start/end events; basic technical events needed to operate the Service.
  
  

No tracking for advertising: We do not use third‑party advertising cookies, analytics or cross‑site tracking pixels.

3) How We Use Information

We use information to:

• Provide and maintain the Services, including responding to your requests and providing AI chat functionality.
  
  
• Personalize your experience (e.g., using your optional nickname in chats).
  
  
• Enforce eligibility rules, such as state and age restrictions.
  
  
• Operate, secure, and troubleshoot the Services; prevent fraud, abuse, or misuse.
  
  
• Comply with law and protect our rights, users, and the public.
  
  
• Research and improve the Services by using aggregated or de‑identified data (which we keep in that form and do not attempt to re‑identify, except as required by law).
  
  

AI Processing: To generate responses, we route your chat prompts and related context (and, if provided, your nickname) to an AI model provider. We configure that provider to process the data transiently for your request and not to retain prompts, outputs, or associated metadata beyond immediate processing, and we instruct the provider not to use your data to train its models. We store your chat content on our systems so that you can continue conversations and receive personalized support. We do not send your email address with chat content.

4) Location Controls & Restricted States

To comply with state restrictions, we derive your state and country from your IP address at sign‑up. If your state is restricted, the Service may be blocked. We may store your state and country in your account to avoid repeated checks. We do not collect precise location.

5) Disclosing Information

We do not sell your personal information or share it for cross‑context behavioral advertising. We may disclose information only in the situations below:

• Service Providers (Processors): We use third‑party providers to operate, secure, and support the Services, such as infrastructure hosting and storage, AI processing, email/support communications, and IP geolocation to determine state/country.
  
  
• Business Transactions: In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be disclosed and transferred as part of that transaction.
  
  
• Legal, Safety, and Security: Where required by law or to protect rights, safety, and security (including detecting and preventing fraud or misuse).
  
  
• Affiliates: If RenuuAI later forms affiliates, we may share information with them consistent with this policy.
  
  

We do not provide features for sharing your chats with other users or external apps.

6) Retention

We retain information for as long as necessary to provide the Services and for legitimate purposes such as security, troubleshooting, and legal compliance. Today:

• Account and chat data are retained unless and until you request deletion of your account (see Your Rights & Choices).
• We do not currently support deletion of individual chat sessions because session content may be interwoven with longer‑term support plans and personalization context.
• Backups: We do not currently maintain backups. If this changes, we will update this policy and disclose typical backup retention windows.

When we delete data, we aim to do so securely. Some technical artifacts (e.g., logs) may persist for a short time where necessary and permitted by law.

7) Your Rights & Choices

Depending on where you live, you may have certain statutory rights in relation to your Personal Data. For example, you may have the right to:

• Access your Personal Data and information relating to how it is processed.
  
  
• Delete your Personal Data from our records.
  
  
• Update or correct your Personal Data.
  
  
• Restrict how we process your Personal Data.
  
  
• Withdraw your consent—where we rely on consent as the legal basis for processing at any time.
  
  
• Object to how we process your Personal Data.
  
  
• Lodge a complaint with your local data protection authority.

We currently support account-level deletion and will handle other requests where required by law, which may involve manual processes.

How to submit a request: Email [email protected] from the email associated with your account. We may ask for additional information to verify your identity before acting on a request. If we deny your request (in whole or in part), we will tell you why and how to appeal, where applicable.

Do Not Sell/Share: We do not sell personal information or share it for targeted advertising.

8) Security

We employ administrative, organizational, and technical safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or destruction, including:

• Encryption of data in transit and at rest;
  
  
• Additional application‑level encryption of message strings in our databases;
  
  
• Passwords stored only as salted, hashed digests using industry‑standard algorithms;
  
  
• Access controls and layered infrastructure security.
  
  

Chat content is stored as encrypted application‑level strings. Internal admin tools do not display plaintext chat messages; an administrator would see only encrypted data. While decryption is technically possible, it would require specific, non‑routine code‑level steps under strict controls. We do not use human reviewers to read individual chat content in the ordinary course of business.

9) Service Availability & Data Residency

All personal information is processed and stored in the United States. We do not offer cross-border data transfers or localized hosting outside the U.S. at this time.

10) Children

The Services are not directed to individuals under 18. We do not knowingly collect information from anyone under 18. If we learn that someone under 18 has created an account, we will delete the account and associated data.

11) State Privacy Disclosures (U.S.)

Depending on your state, you may have additional rights to know, access, delete, correct, opt out of targeted advertising, and not be discriminated against for exercising these rights. We do not sell personal information or process it for targeted advertising. To exercise state‑law rights, contact [email protected]. We may need to verify your identity and may deny requests where an exemption applies. Appeals can be submitted to the same email.

12) Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted with a new Effective Date. When required by law, we will provide additional notice.

13) Contact Us

Please contact us at [email protected] if you have any questions or concerns not already addressed in this Privacy Policy.